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Service

Beu Solicitors' mission is to provide the local community with tailored and reliable legal services, through friendly guidance and assistance with their legal needs. 

Beu Solicitors is a boutique family law firm located in South East London, with a team of senior family law solicitors exceeding 20 years post qualification experience. We maintain a high level of knowledge, skill, experience and practice in the area of children law and the representation of parents. We are Law Society accredited Children Law practitioners
 

Our partners and associates are committed to excellence, successfully representing and being recommended by our clients for well over a decade.
 

Complaints

At Beu Solicitors we are committed to providing a high-quality legal service to all our clients.

However, if you feel that we have failed to meet these standards of service we want you to tell us.  We regard it as an opportunity to monitor and improve our quality of service.  We will investigate your concerns objectively.

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In the first instance it may be helpful to contact an adviser who is working on your case to discuss your concerns and we will do our best to resolve any issues.  If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.
 

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What to do if we cannot resolve your complaint:

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If we have not resolved your complaint to your satisfaction within 8 weeks, you can refer your complaint to the Legal Ombudsman, who investigate complaints about service issues with law firms, and they will look at your complaint independently.

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In order for the Legal Ombudsman to review your complaint, you must have tried to resolve your complaint with us first and allowed us a period of 8 weeks to resolve your complaint and referred your complaint to the Legal Ombudsman:

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  • within six months of receiving any final response issued by us; and

  • no more than one year from the date of the act or omission that you are complaining about; or no more than one year from when you should reasonably have known there was cause for complaint.
     

If you would like more information about the Legal Ombudsman, please contact them by:

 


What to do if you are unhappy with our behaviour:

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The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can contact the SRA by:

  • Telephone – 0370 606 2555

  • Email – report@sra.org.uk

  • Post – SRA Report, The Cube, 199 Wharfside Street, Birmingham, B1 1RN). 

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More information including on how and when to raise a concern with the SRA is on their website, here.

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